At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Representative

• Location: Houston, TX

• Hours: Monday-Friday, 8a-5p

THE POSITION:

The Referral & Admissions Coordinator is responsible for receiving and coordinating referrals, admissions, and services for infusion therapy and related products. This role ensures seamless patient onboarding by collaborating closely with prescribers, pharmacy, nursing, insurance companies, and internal teams.

• Intake & Admissions

  • Perform intake for new infusion, pharmacy, and DME patients.

  • Collect and verify referrals, prescriber orders, and insurance details.

  • Manage benefit verification, prior authorizations, and billing paperwork.

• Coordination of Care

  • Partner with Pharmacy, Nursing, and patient care teams to ensure accurate onboarding.

  • Coordinate with external agencies as needed for pharmacy-only or out-of-area patients.

  • Arrange equipment, supplies, and education to support each patient’s plan of care.

• Customer Service & Communication

  • Serve as the first point of contact for clinics, hospitals, prescribers, and patient families.

  • Address questions, concerns, and escalate issues as needed.

• Administrative Support

  • Perform daily Coordinator of the Day (COD) duties including triaging calls.

  • Support insurance, compliance, and documentation processes.

  • Assist with prescriber information, product requests, and back-up for support roles.

REQUIREMENTS:

• Education & Experience

  • Bachelor’s degree in healthcare or related field, or 1–2 years’ experience in intake, admissions, or care coordination (or a combination of both).

  • Prior experience in infusion, pharmacy, DME, or healthcare intake/admissions preferred.

• Skills & Competencies

  • Strong organizational, multitasking, and problem-solving skills.

  • Excellent written and verbal communication skills.

  • Knowledge of insurance authorization processes and ICD-10 coding a plus.

  • Ability to work both independently and as part of a team.

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance

• 401(k) Matching to help secure your future

• Tuition Reimbursement to support your educational and professional growth

• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care

• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.#DME123